Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Hermes, DPD and UPS with tracking and drop-off without signature. If you prefer delivery by Hermes, dpd and UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Return
If you wish to return your purchase, please inform us via e-mail within 72 hours of delivery. Returns must be made at your own expense within 14 days and returned in original condition and packaging.